Responding to Charges of Employment Discrimination


Sep 9-Oct 18, 2019

Course Fees
  • Member - $825.00
  • Non Member Price - $1,295.00

This online course is designed for employer representatives who have direct responsibility for investigating and responding to charges of unlawful harassment, discrimination, or retaliation filed with the U.S. Equal Employment Opportunity Commission (EEOC) or state or local fair employment practices agencies.

Using self-paced online modules, weekly one-hour web sessions, video clips, and online discussion forums, the course focuses on practical and proven steps for managing all phases of the charge investigation process, from initial receipt and response through final resolution or referral of the case to litigation.

An experienced CWC facilitator moderates the course, which allows participants to work at their own pace for segments of the course.  The moderator and participants meet via Web Workshops at designated times throughout the course to review core ideas, discuss additional information, and participate in activities to reinforce key skills. An orientation workshop at the start of the course introduces participants to the learning platform, addresses how to use it, establishes a timeline for completion of modules and activities, and encourages participants to collaborate with one another.

EEOC charge handling and investigation procedures

Evaluating the charge form to develop a strong response plan

Planning and conducting effective internal investigations

Drafting factual and persuasive position statements

Differences between disparate treatment and disparate impact

Managing onsite investigations and interviews

Resolving follow-up questions and information requests

Investigation closures, resolution tactics, and potential remedies



Many CWC courses have met the HR Certification Institute’s criteria to be pre-approved for recertification credit. CWC is also recognized by SHRM to offer Professional Development Credits for SHRM-CPSM or SHRM-SCPSM